Right To know

⚡EDISOL SAYS KNOW YOUR RIGHTS: BILLING & METERING.

What every electricity customer should know under NERC regulations

1. Right to a Bill Review — Customer Protection Regulations (CPR) 2023, Section 36(1)–(8)
A customer has the right to request the DisCo to review a bill. During the review, the customer pays the applicable average amount prescribed by the Regulation. If the review establishes that the bill is incorrect, the DisCo must amend it. Where there is an overcharge, the exact amount overcharged must be credited to the customer's next bill. �
NERC

2. Right to Challenge an Estimated Bill — CPR 2023, Section 35 & Section 36
Where there is no meter, billing must be based on an estimated consumption calculated using a method approved by NERC. A customer who disputes the bill can invoke the bill-review process. �
NERC

3. Right Not to Be Arbitrarily Estimated After Meter Failure — CPR 2023, Section 62; NERC Metering Code, Section 3.5.2
Where a metering system is faulty, the DisCo is required to provide urgent metering service to repair or replace it within two working days of discovering the fault/being notified, subject to the applicable provision. �
NERC +1

4. Right to Accurate Metering — NERC Metering Code, 3rd Edition (March 2026), Section 2.1
The DisCo must properly install, identify and maintain metering equipment and keep records including the initial meter reading, installation date, functionality, calibration/testing and malfunction history. Relevant metering information must be made available to the customer on request. �
NERC

5. Right to Request Meter Testing — NERC Metering Code, Section 3.4.3–3.4.4
A customer may request inspection/testing of the metering system. The applicable cost provisions depend on the outcome of the test; where the meter is found outside the prescribed accuracy limits or a malfunction not caused by the customer is discovered, the customer should not bear the testing cost. Test results must be made available to the requesting party/customer. �
NERC

6. Right to Actual Meter Reading — CPR 2023, Section 63(1)
For postpaid customers, the DisCo is required to obtain an actual meter reading every month and not later than once in every three months. �
NERC

7. Right to Your Existing Meter Credit — NERC Metering Rules
When a faulty meter is replaced, the units/credit on the meter being removed should be jointly recorded and credited to the replacement meter within the prescribed period. NERC states that this should occur within 48 hours after installation of the new meter. �
NERC

8. Right to Contest an Electricity Bill — NERC Customer Bill of Rights
A customer has the right to contest an electricity bill. An unmetered customer disputing an estimated bill may pay the last undisputed bill while the disputed bill goes through the prescribed dispute-resolution process. �
NERC

EDISOL REMINDER
A bill is not automatically correct because it was issued by a DisCo. A meter is not automatically accurate because it is installed.
Customers have regulatory rights to billing review, proper metering, meter testing, correction of overbilling and complaint escalation.
Know the rule. Check the bill. Verify the meter. Challenge discrepancies.

EDISOL — Bridging the gap, reducing delays, and delivering results.
Regulatory references above are based on NERC's Customer Protection Regulations 2023 and the NERC Metering Code, including the 3rd Edition issued in March 2026. �
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